Here are some of our most frequently asked questions. If you don't find the answer you are looking for, ask us directly via our contact page
What File Formats Can I Upload?
You can upload most formats as we will be able to convert them into a 3D printable file or quote. This generally includes the following: Stl, Wrl, Vrml, Iges, Stp, Obj, Fbx, Dwg.
I don't have a 3D file, can I still get a quote?
Yes you can. We usually need a model file to ascertain the volume of material it will use in printing but just send us the 2D image or drawing and we will do our best to get you a quote.
WHAT COLOURS ARE POSSIBLE?
Please see our printer range page or materials page, this will give you an idea of the colours available for different machines. In general if you are looking for a multi coloured print we would recommend our using our cjp which prints in over 2 million colours. PolyJet and FDM are usually limited to one material colour.
CAN YOU REPAIR MY FILE?
Yes we generally can, we can run it through our Edit pro software which will show problems and can usually fix problems automatically. Alternatively we may have to manually fix them and this can incur an additional charge, but most free softwares like Meshlab and Meshmixer for example, can fix these.
HOW DO I PAY?
We accept all major debit or credit cards, cash or bank transfer.
DO I PAY V.A.T.?
We charge 23% V.A.T. on all of our products in the Republic of Ireland. Companies who are eligible for V.A.T. exempt may send us their V.A.T. exemption forms.
SHIPPING WITHIN THE REPUBLIC OF IRELAND
We use Fastways Couriers which is a next day delivery service anywhere in Ireland including Northern Ireland, delivery charge is €15.
DO YOU SHIP INTERNATIONALLY?
Yes we do and can get quotes from Fedex on your behalf.
DISCOUNTS FOR HIGHER VOLUMES
We can offer you a discount on orders over 5 parts depending on the model volumes. the more parts you want made, the more discount you may be eligible for. We also from time to time give 10% discounts on printing and scanning, please ask about this when you make your enquiry.
WHAT ARE YOUR LEAD TIMES?
PRIORITY SERVICE: 2 – 4 working days, generally this is about 3 days but we allow an extra day in case of printing problems , power cuts, problems with the 3D model, material stocks etc. ECONOMY SERVICE: 4 – 8 working days.
PLEASE NOTE THAT QUOTES ARE VALID FOR 30 DAYS FROM DATE OF ISSUE.
